Software Support

The Security of Using an Established Business

The single most important requirement when buying any software is that the developer is still trading in the future when you need an essential new feature added or a problem fixed. In the industry we all hear stories of cut price competitors who are actually moonlighting programmers or students, who are here today and gone tomorrow - gone on a world tour, gone to another job, or even gone to prison! Without continued support any software can be a time bomb waiting to go off.

Reliable Support

AFM take our responsibilities for ongoing support very seriously. AFM is committed to long-term relationships with its clients. So you can be confident that we will be there to provide ongoing support and technical help when you need it.

Honesty

AFM believes that complete honesty with our clients is the only way to build a working relationship. All new software has minor bugs that need to be addressed. If a problem with our software comes to our notice, you can be confident that we will immediately let you know and work with you to achieve a solution.

Pay For What You Use

Some companies tie you into maintenance and development contracts with set fees. At AFM we prefer to charge for any support actually provided rather than a flat (and often unreasonably high) fee regardless of the actual support you need.

AFM Guarantee

Unlike many of our competitors AFM guarantee that any program we write will work as specified. Any errors that do slip through are fixed free of charge (at our discretion), under guarantee.